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We offer a 30 day from date of purchase satisfaction guarantee.  You have those 30 days from the date of product purchase to decide if the product is satisfactory, and if not, to return it for a refund.

To initiate the process of requesting a refund we have a straightforward procedure for you to follow.

  • Call (208) 789-8605 and explain that you would like a refund on a product you ordered.
  • We will then give you an RMA (return merchandise authorization) number Write the RMA # that we give you on the outside of the package in which the items are returned.
  • In order to receive a refund, you must return the products (even if partially used). We must receive the returned products within two weeks of the issuance of the RMA#.
  • Please note that we offer a refund of only one unit of each particular product that has been opened. That means if you order two or more of a particular item, and open more than one, we will refund only one of the opened items.
  • After receiving the RMA#, ship the product back to us in any suitable packaging.
  • Once we receive the products back from you, we will then begin processing your refund, which refund will be made to the credit card used to purchase the products.
  • It normally takes about a week to process the refund.
  • Note, that we do not refund shipping costs nor pay for your shipping costs in returning the products to us.